Mollie Studio is committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect:

• Personal Information: When you place an order or contact us, we may collect personal details such as your name, email address, shipping address, and payment information.

• Communication Data: We may store information from any messages or communications you have with us, including inquiries, feedback, and order details.

• Website Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, and browsing behavior, to improve our services.

2. How We Use Your Information:

• To process and fulfill your orders.

• To communicate with you regarding your orders, updates, and promotional offers (if opted-in).

• To improve our website, products, and customer service.

• To ensure legal compliance and protect against fraudulent activity.

3. How We Protect Your Information: We implement a variety of security measures to maintain the safety of your personal information. These include encrypted payment gateways, secure storage of personal data, and limited access to authorized personnel only.

4. Sharing Your Information: We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with trusted third-party service providers who assist in operating our website, conducting business, or servicing your order, as long as they agree to keep your information confidential.

5. Your Rights: You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Request deletion of your personal data (where applicable by law).

• Opt-out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

7. Changes to Our Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website after such changes signifies your acceptance of the updated terms.

8. Contact Us: If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

molly@molliestudio.com

At Mollie Studio, customer satisfaction is our top priority. We strive to provide high-quality custom artwork and a smooth experience for every client. However, due to the personalized nature of our products, we have specific guidelines for refunds.

1. Before Work Has Started:

• Once you receive your estimated time frame, you have the option to request a full refund if you are not satisfied with the schedule. If you decide not to proceed before work begins, you are entitled to a full refund with no questions asked.

2. After Work Has Started:

• Due to the custom nature of our artwork and the time invested, once work on your order has begun, we are unable to offer a full refund. By this stage, significant time and effort have been dedicated to creating your unique piece.

3. Delays or Missed Deadlines:

• We understand the importance of timely delivery. If we are unable to complete your order within the agreed-upon time frame, we will discuss a partial refund or discount with you based on the extent of the delay and your satisfaction with the completed work.

4. Non-Refundable Circumstances:

• As each artwork is custom-made and personalised, we do not offer refunds based on dissatisfaction with artistic style or design once the work has been completed. We encourage clear communication and revisions during the process to ensure the final product meets your expectations.

5. Changes and Cancellations:

• If you need to make changes to your order or request a cancellation, please reach out to us as soon as possible. We will do our best to accommodate your needs based on how far along the project is.

If you have any questions or concerns about our refund policy, feel free to contact us. We’re here to help and ensure you have a positive experience.

By accessing and using our website, purchasing our products, or engaging with our services, you agree to comply with the following terms and conditions. Please read these carefully before proceeding.

1. Overview

These Terms and Conditions govern your use of www.molliestudio.com and any products or services provided by Mollie Studio. By using our website or placing an order, you agree to be bound by these terms.

2. Products and Services

We offer the following services:

• Custom Digital Artwork: Includes digital car drawings, digital portraits, digital pet illustrations, and more.

• Digital Marketing Services: Includes social media management, content creation, branding, search engine optimisation (SEO), and online advertising strategies.

3. Ordering and Payment

• All prices are listed in GB Pounds (£) and are subject to change without notice.

• Payment is required in full at the time of placing your order for digital artwork. For digital marketing services, payment terms may vary based on the project scope and agreement.

• We accept payments via [Payment Methods: e.g., credit card, bank transfer].

• Orders and service agreements are confirmed once payment has been received or as per the terms agreed in the service contract.

4. Custom Digital Artwork Process

• You are responsible for providing accurate details and clear instructions for your custom artwork. This includes photos, style preferences, and any specific requests.

• A time frame will be provided before work begins. If you are not satisfied with the estimated time, you may request a refund at this stage. Once work begins, refunds are only available under the circumstances outlined in our Refund Policy.

• Minor revisions may be offered, but additional changes beyond the initial agreement may incur extra charges.

5. Digital Marketing Services

• Digital marketing services are tailored to each client’s needs and objectives. Specific terms, deliverables, and timelines will be outlined in a separate service agreement.

• You are responsible for providing any necessary content, branding materials, and access to relevant platforms in a timely manner.

• We strive to meet all agreed timelines; however, digital marketing results (e.g., SEO rankings, social media engagement) cannot be guaranteed as they depend on various external factors.

6. Cancellations and Refunds

• For Custom Artwork: You may cancel your order before work begins and receive a full refund. Once work has started, refunds are not available except in cases of significant delays on our end. In such cases, a partial refund or discount will be discussed.

• For Digital Marketing Services: Cancellation terms will be outlined in the service agreement. Typically, cancellations require written notice, and any work completed up to the cancellation date is non-refundable.

7. Intellectual Property

• All custom artwork created by Mollie Studio remains our intellectual property until full payment is received.

• Upon completion and full payment, clients receive the right to use the artwork for personal use. Commercial use, resale, or redistribution requires written permission or a separate licensing agreement.

• For digital marketing services, content created (e.g., graphics, copywriting) will be licensed to the client for their specific business use.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

• For digital marketing, while we strive to provide optimal results, we cannot guarantee specific outcomes (e.g., traffic, sales) due to the dynamic nature of online platforms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website or services signifies your acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

molly@molliestudio.com